Sunday, 17 April 2011

Royal Afternoon Tea at The Cavendish and Concierge Interview

Welcome back to Access London, thank you all for your continued support of this blog and helping to promote disability access and awareness.

London has been enjoying some beautiful weather over the last few weeks, so plenty of opportunity for people to get out and enjoy the capital at its best. As I write this post, thousands of people are running the London marathon, raising lots of money for charity and good causes, I wish them all the best and hope everyone enjoys the day.

Regular readers may remember a post that I wrote last month about The Royal Afternoon Tea at The Cavendish Hotel (Access London's recommended hotel for 2011) that is running throughout April. Access London was lucky enough to enjoy this delicious tea last week and I would highly recommend it to our readers.

The Cavendish is in Piccadilly/Mayfair, on the prestigious Jermyn Street and opposite Fortnum and Masons. To celebrate the Royal wedding in a couple of week's time, The Cavendish have developed a Royal version of their afternoon tea to commemorate the big day.

The tea costs £15 per person and can be enjoyed in the beautiful and tasteful setting of the hotel's first floor lounge. Diners can enjoy the likes of smoked salmon sandwiches, fresh, warm scones with jam and cream, Prince William pear and almond tart, wedding fruit cake and Katie's chocolates.

The staff at The Cavendish are all extremely helpful, warm, welcoming and happy to assist in any way they can.

For those who use a wheelchair, mobility scooter or cannot manage stairs, the hotel can be accessed on Duke Street where there is also a drop off point. From here, the reception area is all on one level and the lifts to the first floor are close by. Upon arriving on the first floor, the lounge is directly in front of you and is all on one level. There is also a disabled access toilet near by.

Here is a short video Access London took of the lounge area and the beautifully presented Royal Afternoon Tea.



Access London were lucky enough to have the opportunity to interview the concierge at The Cavendish who do a fantastic job, ensuring the happiness and comfort of all the guests. To find out what they had to say....read on.

AL: Who are you and what is your role at The Cavendish?
MC: My name is Mo Charane and I am the concierge at The Cavendish Hotel.

AL: What services do the concierge team provide to guests?
MC: The service that we provide to our guests is to greet them on their arrival and then assist them throughout their stay. We make recommendations based on their needs and then provide all the information that they need and require. This information includes: travel routes, tours, dining, limousines and car hire, hairdressers, shopping, flowers, champagne, after hours haircut appointments, spa treaments, private jets, trips abroad and much more.

We make suggestions that best suit the guests and deliver the highest level of customer service. Our role is to provide a service that goes beyond the guest's expectations and offer them an unforgetable stay. We are the first and last point of contact at the hotel for our guests.

AL: What hours does the concierge team operate?
MC: We operate 24 hours a day, 7 days a week.

AL: How do you and the team ensure that you are best informed about London and its attractions to best serve your guests?
MC: We keep up to date with what is happening in London by trying it ourselves, for example, visiting a new restaurant. More often than not, we are recommending from personal experience.

AL: If a couple were planning a special, long-weekend break to London and stay at The Cavendish, what would you recommend that they see and do? How could you make it special for them?
MC: We try to take as much information as we can about the couple so that we can better understand them and what they enjoy doing so we can assess how best to make it special for them. This could be a very romantic dinner or special afternoon tea followed by one of London's best shows, or recommending the best places to shop. I always do my best to make it memorable for them.

AL: In 5 words, how would you sum up The Cavendish experience?
MC: Welcoming, Friendly, Innovative, Green, Accessible



Access London would like to offer a huge Thank You to Mo for taking the time to answer our questions and also to Fabricio Torres for helping to arrange the interview.

To book for your Royal Afternoon Tea, please contact The Cavendish on: 020 7930 2111 or email: restaurant@thecavendishlondon.com or see their WEBSITE

Please note that after April, The Cavendish will finish their Royal Afternoon Tea but guests can still enjoy their delicious Traditional Afternoon Tea.

Thank you for taking the time to read this post, we hope you will return soon. Please feel free to post a comment, follow the blog and spread the word about Access London.

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