Wednesday, 26 January 2011

Interview with The Cavendish Hotel - Disabled Access

Firstly, Thank You to everyone for your continued support of Access London in its promotion for a more accessible city for all.

This is the second in a series of posts on The Cavendish Hotel - Access London's recommended hotel for 2011.

As you may have read in our previous post, The Cavendish Hotel is a luxurious and stylish hotel in a prime location in London (Piccadilly/Mayfair). As well as its luxury and extremely helpful and friendly staff, The Cavendish has also made every effort to make itself accessible to all. Below is an interview with the Business Development Coordinator at The Cavendish on how the hotel is meeting the needs of its guests with disabilities.


Who are you and what is your role at The Cavendish?

I am Fabricio Torres and I am the Business Development Coordinator at The Cavendish. I am in charge of all the social media activities for the company as well as the e-marketing (email campaigns), writing blog posts and more.

Can you please explain how The Cavendish is accessible to those with disabilities?

The hotel aims to be completely accessible to persons with physical disabilities. For that reason, we allocate our wheelchair adapted rooms at the time of booking to ensure that our guests will have a smooth experience. Upon arrival everything will be set up to ensure that check-in is easy and trouble-free. Our entrance has electric sliding doors and our reception is 120cm high but we can provide check-in forms on clipboards for those in wheelchairs. The lifts are located just opposite the check-in desk and have easy access from them to the wheelchair adapted rooms. If the guest is not in a wheelchair, we can still allocate rooms near to the lift or on lower floors to accomodate their needs.

In the wheelchair adapted rooms, the doors are wider and the light switches are lower to make things easier. Power sockets are located next to the bed as well as alarm cords for emergencies. All adapted rooms are also inter-connected, meaning that a carer or friend or family member can sleep close by. The fire alarm has a visual as well as audio indication. The rooms can have a double or twin beds as requested and all are en-suite with adapted shower rooms.

The shower rooms are level entry and fitted with horizontal and vertical grab rails and an emergency alarm cord, shower stools are also provided.

In case of assistance needed, guests can always contact the concierge or reception from the room phone and we would be happy to help.

Do you have any concessions available for disabled visitors and/or their carers?

We don't currently have concessions available to our disabled guests. However, all of the adapted rooms are at a discounted rate as they are Superior Rooms that we offer at the price of a Classic Room.

Can you sum up in 5 words The Cavendish experience?

Amazing location and great service!

Access London would like to offer a big Thank You to Fabricio Torres for his time in answering our questions and to all the staff at The Cavendish for a fantastic place to stay. To make a reservation or enquiry at The Cavendish, please call 020 7930 2111.

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